ITIL®4 is a new version of ITIL®, has started to be released since February 2019. The updated version includes new techniques that can be used by IT professionals to further improve efficiency and agile ITIL® with other methods like agile, DevOps and Lean.
The ITIL 4 Foundation qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
- The key concepts of ITIL service management how ITIL guiding principles can help organizations to adopt and adapt ITIL service management; continual improvement; the four dimension of service management; and
- The purpose and components of the ITIL service value system, the activities of the service value chain, and how they connect.
Date: 24, 31 Aug 2022 (Wed)
Time: 09:30 – 17:00
Cantonese, supplemented with English terminology
HK$8,100 (May up to HK$5,400* subsidy)
*Maximum saving, with the final grant subjects to approval.
Raymond NG has over 10 years of extensive experience as an Agile Consultant for delivering Agile Project and Service Management training and consultancy to individuals and organizations. Add as Project Manager to enable organizations to adopt and implement the agile service project management solutions into their digital contexts. Raymond is a Master of Business Administration (information system management), Bachelor of Science, Computer Science Major, and Bachelor of Science in Electrical Engineering. He is certified as ITIL ® 4 Managing Professional and Approved Trainer.