Professional Certificate – Future Skills in Aviation Leadership Excellence ( Technical Staff ) - HKPC Academy
Professional Certificate – Future Skills in Aviation Leadership Excellence ( Technical Staff )
10012415-02
HKPC Building 78 Tat Chee Avenue Kowloon
2022-02-15
Mr. Jeff Yim 2788 6536

Course Detail

This professional programme is designed for Middle/High and Elementary levels of staff (both technical and non-technical) in the aviation industry, with an aim to promote their leadership skills and unleash the human capital potentials of teams by equipping them with proven best-practices in the service industry.

This course is MATF approved training programme under “Professional Training and Examination Refund Scheme (Aviation)” with up to 80% course fee reimbursement (i.e. HK$16,000 subsidy) upon successful applications.

Module

  • Crew Relationship Management
  • Effective Delegation And Motivation Skills
  • Advance Communication in the Cross-cultural Context
  • Positive and Growth Mindset
  • Complain Handling
  • Stress Management

Objectives

  • To enable the participants to lead, develop and analyze strategies to manage their crew
  • To enable the participants to understand crucial factors that affect work performance and enthusiasm
  • To enable the participants with essential skills and techniques for communication
  • To provide sound advice for aviation professionals to create a positive working attitude and build up a promising career plan
  • To equip technical staff to understand why customers have complaint and to learn effective steps to handle complaint
  • To educate the participants how to handle stress in the aviation workplace

Course Outline

Please download the pamphlet for details.

Target Audiences

For anyone who are interested to join or re-join, as well as already working in, the aviation sector to raise individual professionalism and competency, and acquire relevant professional qualification(s).

Trainer

Wilson Tay

Wilson has over 8 years of experience in Talent Learning & Development. He is a seasoned Learning & Development professional with experience in frontline and backoffice staff training, covering topics on coaching, communication skills, customer service and experience, DISC, sales & closing deal, supervisory skills and team building.

Wistina Wong

Wistina is a passionate and skilled retail training specialist with over 20 years of experience in different industries.  Her key focus is designing and delivering programs and workshops for frontline training, which topics cover Customer Service, Grooming Standard, Handling Difficult Customers and Objection Handling, Effective Presentation Skills, Coaching Skills, Emotional & Adverse Management, Effective Communication with Elderly and Person with Special Needs, etc.

Amito Li

Amito is a facilitator in the making with over 10 years’ experience in training industry working with clients and managing teams and business across Hong Kong, Shenzhen, Shanghai, Beijing and Bangkok. She worked her way up from consultative selling, business development, & key account management to General Manager and Managing Director in training consulting firms. She has worked with client in diverse industries including pharmaceuticals, technology, insurance, investment banking, airlines, telecommunications, fintech, startup incubation, property development,  hotel, manufacturing, etc.

Date & Time

15 Feb 2022 – 24 Mar 2022
(Application Deadline: 08 Feb 2022)

Venue

HKPC Building, 78 Tat Chee Avenue, Kowloon, Hong Kong (Face-to-face)
*HKPC reserves the right to change mode of instruction (hybrid / online model) at any time with prior notice

Course Fee

HK$ 20,000 (May apply up to HK$16,000 subsidy)

Medium of Instruction

Cantonese, supplemented with English terminology (English course materials)

Certificate Award

Professional Certificate for Future Skills in Aviation Leadership Excellence” will be awarded to participants who have completed the full programme requirement with 75% or above attendance rate and obtained an overall pass (50%) in the assignments.

Download Full Course Detail