FutureSkills: ChatGPT in Insurance Business Applications - 生产力学院
FutureSkills: ChatGPT in Insurance Business Applications
    刘先生 - 27885668 | 李小姐 - 27885754


    Programme Highlights

    ChatGPT has been the talk of the town!

    As a powerful conversational AI bot that generates human-like responses to text-based prompts, here’s a chance for you to get some quick tips on its applications and utilize the technology for your work and business!

    Learning Outcomes

    By taking this course, you will be able to

      • Introduction to ChatGPT
      • ChatGPT and Customer Service
      • Other Applications of ChatGPT in Claims Processing
      • Use Cases
      • Implementation of ChatGPT and Future Trends

    Course Fee

    HK$200 / Participant


    24 March 2023 (Fri)


    13:00 – 14:15


    Total 1 hour 15 minutes


    Cantonese with training materials in English

    Course Structure

    1. Introduction
    1.Brief Overview of ChatGPT and Its Capabilities

    2.Comparison of GPT-3, ChatGPT, Poe and Bing

    3.Sales and Customer Service in the Insurance Industry

    2. ChatGPT and Customer Service
    1.How ChatGPT can Enhance Customer Service

    2.Real-Life Examples of ChatGPT in Customer Service for Insurance Companies

    3. Other Applications of ChatGPT in Claims Processing
    1. Automating and Streamlining Claims Processing
    2. Assisting Underwriting
    3. More Accurate Fraud Detection
    4. Sales and Marketing
    5. Product Development
    4. Use Cases
    1. Successful Applications of ChatGPT in Insurance
    5. Implementation of ChatGPT
    1. Considerations When Implementing ChatGPT in Insurance
    2. Best Practices for Successful ChatGPT Implementation
    6. Future Trends
    1. Combination Predictive Analysis
    2. Potential Impact of ChatGPT on the Insurance Industry


    Peter CHOI
    Peter has strong training and practical project experience in digitalization. He is currently the owner of several start-ups. He helped one of the start-ups to go digitalization which later featured in Wall Street Journal.

    He has over 10 years of experience in offering customised training for the Government and private companies. With attractive presentation skills, examples sharing and practical hands-on exercises, he usually receives good client comments and participants’ high evaluation scores.

    Training Experiences: Harbour City, CITIC Pacific Limited, Dah Chong Hong, HKTDC…

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