HKPC Academy - Business Process Improvement
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Business Process Improvement Discount

Programme Code 10005843-01 Confirmed
Start Date07-06-2018
Fannie Kwok, Tel: 27886271

Programme Info

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Course Objective

With fierce competition, companies must be able to response and adjust quickly to threats and the dynamically changing business environment, technology and consumer expectation. This course will show you how to identify, prioritize and improve the efficiency / effectiveness of your business processes.

An improvement journey involves people, process and technology. The participants will:
  • Learn how to identify business process improvement opportunities that help an organisation to better meet its business objectives.
  • Know how to analyze existing business processes and learn the techniques for process re-design.

Target Participants

Business executives, process owners, managers, financial and IT professionals and anyone who are interested to know more about business process improvement are welcome to join.

Course Background

Efficiency improvement and cost optimization are goals in practically all companies to stay competitive and maintain sustainable growth. It is therefore crucial for companies to establish a culture of and an effective process for continuous improvement. Business executives and managers must know how to identify and lead process improvement initiatives.


Course Outline

1. Types of process improvement
  • Radical change e.g. BPR, process re-design
  • Continuous improvement e.g. PDCA
2. Discuss process improvement opportunities, objectives and benefits
3. Critical success factors
4. Explain how to identify business process improvement opportunities with examples
  • Identify and prioritize which processes to be improved / re-designed
  • Criteria to select process improvement projects
  • Define project scope, objective, resources required, cost, timeframe and plan
  • Process mapping techniques (As-Is process mapping).
  • Process re-design technique (To-be process design)
5. Exercises and case studies

Medium of Instruction

Cantonese with English Terminology (Handouts in English)


Mr. Anthony Lam is the Founder of Top Wise Management Limited. It provides consulting services and business solutions in financial management, risk management, internal control, process improvement and training, Mr. Lam has over 30 years of experience in enterprise risk management, corporate governance, auditing, financial management, ERP system implementation, business process improvements and IT control and security.

Prior to running his consulting business, Mr. Lam had worked in Big Four Accounting Firm in Hong Kong and held various management positions in global US multinational corporations, HK listed companies and government statutory organization across a wide range of industries. He has conducted many training workshops on corporate governance, risk management, internal control, management and soft skill training for various organizations.

Course Fee

HK$2,400 / HK$2,280* / HK$2,160#
*Friends of SME One” could enjoy a 5% off discount
# Group of 2 or more from the same organization could enjoy a 10% off discount
(Please note: participants are eligible for one of the above discount types only)

Award of Certificate

Participants who have completed individual workshop will be awarded a certificate of attendance issued by the Hong Kong Productivity Council


1/F, HKPC Building, 78 Tat Chee Avenue, Kowloon (Exit C, MTR Kowloon Tong Station)


Please call Ms. Fannie Kwok at (852) 2788 6271, email: or Fax: (852) 2788 6260

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